Shipping & Delivery

** COVID-19 Update:

For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at service@joneey.com

How much does shipping cost?

*We offer free standard shipping for orders over $49 for most of the locations. 

Refer to the shipping fee indicated when checking out your shopping cart for the most accurate information.

Please note that if your shipping address belongs to a remote area, an extra fee is needed.

How long does shipping take?

** COVID-19 Update:

If your order is significantly delayed due to COVID-19, please contact us at service@joneey.com so we can look up the status for you.

If your order consists of a Pre-Order item, it takes longer than the usual time to process. For regular orders, it generally takes about 3 business days for processing after you place an order.  Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.

Estimated delivery time:  

- Standard Shipping Order: 7-14 business days

- Express Shipping: 5 - 10 business days

Please be aware that the time above is the estimated delivery time, actual delivery time may differ due to unexpected events.

 
How to track my order?

Once your order has been dispatched from our facility, you will receive an email with tracking information which you can use to follow the status of your order. Please allow extra processing time for the latest tracking status to be updated as local couriers may experience slight delays.

Click here and enter your tracking number to see the latest tracking information.

 What to do with the lost package?

If your package has been lost in transit, please reach out to customer support right away. If the tracking shows the package is delivered while you do not receive it, please provide proof of lost package with your order information at service@joneey.com.

After an order has been delivered to the shipping address entered on the order, we cannot be held responsible for stolen or lost packages.

Customs Fees

Joneey will not cover the customs fees and duties, and they are non-refundable as well. We are not able to process any modification to your order while the package is with customs. If you have concerns about potential customs fees and duties, we recommend you reach out to us before placing an order.

Feel free to email us at service@joneey.com.

How long does it to process my order?

Once your order is ready for shipping, you will receive a notification email. We do not ship packages on weekends or holidays at this point.

If your order consists of Pre-Order item(s), we ship the entire order out when the pre-order item(s) is ready. Please contact us if you prefer to have your item(s) shipped separately at service@joneey.com. Customers are subject to the potential additional shipping cost for separate shipping.

Can I change my order?

Unfortunately, we won’t be able to change an order once it is placed in the system.

Wrong shipping address?

If the shipping address on your order is incorrect, please contact us via Instagram or at service@joneey.com right away.

If for any reason, a package is returned to us due to incorrect address, unclaimed, etc., the customer is subject to the additional shipping fee for the package to ship out again. Please make sure to enter the correct address before checking out your shopping cart. 

If you need to change the shipping address after the package leaves our facility, there is a chance that we won’t be able to change the address. The customer is also responsible for any additional fee caused during the process.

Can I cancel my order?

Once the order is dispatched from our facility, we won’t be able to cancel it. Before that, contact customer support for assistance.

Which countries do you ship to?

Click here for the list of countries that we currently ship to.