Return & Exchance

COVID-19 UPDATE:
For safety and health concerns, we only have limited team members on-site to process all the returns. Please allow extra processing time. For all the returns received, our team is processing them as soon as possible.
If your order is significantly delayed due to COVID-19, please contact us at service@joneey.com so we can better assist with your request.

Warranty and Returns
At joneey, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to be carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can find you a good solution. We are here to help! Please feel free to contact us if you have any issue with your order!

WHAT IS YOUR RETURN POLICY?
For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 21 days to apply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover shipping fee for returns at this moment.

How to Reach Us
Contact us and describe the issue in detail, including the return reason, along with your order number and product name. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

Our Solutions:
1.Joneey's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only whenjoneey is responsible for shipping the wrong item / size.
2. Customer's Responsibility
Incorrect Order (size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. Please notice we have added the shipping fee on the product price, so the shipping fee for reshipping or refunded items' amount would not be the same as your purchased.

Unwanted Item
If the customer decides that they no longer want the item, they can report this to us within 3 days of receiving the product.
Didn't Receive Items
If the tracking says delivered, and you don't receive the package, please check at your mailbox, front door or any other places the package would be. Otherwise, you will have to report lost to the post office or police station.

If the package was undelivered because of incorrect or incomplete address, the package will be destroyed by the carriers. Please understand in this situation, we're unable to do anything. If you still love the items, please make sure to leave the correct address and shop again at joneey.

Satisfaction Guarantee

Your satisfaction is our priority!
joneey temporary policy: If you are dissatisfied with your order, please contact us within 30 days of receiving the product.

Additional notes about Warranty

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on swimwear, and discounted items, unless a customer received a wrong item or the item was faulty.

Compensation time-frame

For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-7 business days

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please contact us for further help. We will do our very best to help you and reply to all messages as soon as possible.